A Professional Assessment of Information Technology – in just a few days

Road to Success

The scope and pace of change in Information Technology organizations can be overwhelming. Organizations that are doing things in the “same old way” are, by definition, rapidly becoming out-of-date and risk being ineffective

Introduction

The scope and pace of change in Information Technology organizations can be overwhelming. Organizations that are doing things in the “same old way” are, by definition, rapidly becoming out-of-date and risk being ineffective

From time to time, it is good to undertake a professional assessment of the IT organization and to identify areas of strengths, weaknesses and potential opportunities.

Rather than spend months of analysis, consider taking advantage of the IT Assessment service provided by CIO Professional Services, LLC. By using a team comprised of CIOs, IT experts and professional facilitators, CIO Professional Services can provide a comprehensive analysis in just a few days.

Interviews

In order to get a good understanding of the current state of the IT organization and IT’s relationship to the businesses it supports, the assessment team conducts a short, focused interview with each member of the C-Level executive staff. Key department managers may also be included in this process as dictated by the situation.

In-depth interviews with the key IT managers are also conducted. These interviews explore any critical issues or opportunities that exist in the organization as a result of IT programs, projects, support structures, etc.

Review of Background Materials

Members of the assessment team do a thorough analysis of IT-related documents and materials, including:

  • Organization charts
  • Current software, telecom and outsourcing contracts
  • IT and related policy and procedure documents
  • Process flow documentation
  • Other documentation useful for to the assessment

90-Minute Focus Group Sessions with Selected Departments

An important part of the assessment is to obtain data from IT’s customers. Using a unique electronic meeting technology, the assessment team can efficiently obtain quantitative and qualitative feedback from key customer groups via virtual and face-to-face focus groups. By intermixing survey-type questions with open-ended feedback and discussion, the process allows the focus group leaders to obtain anonymous feedback in the customer’s own words, extracting a great deal of valuable information in a short time period.

IT Assessment Results

At the conclusion of the study, the assessment team will meet with the sponsor to review the results.

The final report will include:

  • A summary of areas of strengths and weaknesses

  • Specific recommendations (if any) for contractual improvements
  • A summary of salient comments from the focus group participants
  • Identification of improvement opportunities (“Quick wins” and short, medium and Long term process improvements)

Summary

An IT assessment is an effective way to quickly get a better understanding of the impact your IT has on your business and to identify steps for improvement.

Written By: David Haedtler, April 2013
David is a Principal with CIO Professional Services

To learn more about our IT Assessment methodology and how it can benefit you, please click on the button below.

CIO Professional Services LLC is a top-rated IT consulting firm, based in the San Francisco Bay Area, specializing in strategic IT consulting and business / IT alignment. Companies come to us seeking assistance with their information technology strategy as well as to source interim CIO / CTO employees or fractional CIO / CTO's. Our IT experts can assist with integrating IT into your business processes - better - up to and including 'project rescue' in areas such as ITSM / ITIL, IT service strategy, and IT outsourcing. Business / IT strategy projects we have worked on include upgrading ERP systems, cybersecurity and IT consulting, IT assessment and organizational change. Cloud computing and business IT remain critical in today's business systems, and beyond that to the migration to the cloud of business IT. Our IT consultants can assist with all aspects of business / information technology alignment. Contact us today for a free phone consultation - we service clients not only in San Francisco or San Jose, but throughout the United States.

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