- Published: Thursday, September 08, 2016 07:50
By Jeff Richards
The decision to outsource a business process or an IT function is a significant one, and to ensure you achieve the desired outcomes care must be taken at each stage of the outsourcing lifecycle. In previous posts we introduced the outsourcing lifecycle and talked about each of the first three phases of this cycle: assessing outsourcing opportunities, selecting an outsourcing service provider and developing and negotiating an outsourcing contract.
In this final post in the 5-part series we will cover phases IV and V of the outsourcing lifecycle. In these phases the contract is implemented, and the relationship and Service Level Agreements (SLAs) are managed on an on-going basis.