IT, Work-from-Home and the New Workday

IT support for work from homeBy Stephen McGrady

A few months ago I, like most people, commuted to work each day. That commute created a clear demarcation between my “workday” and my “time at home.” Sure, I sometimes took a call in the evening, and I was as addicted to my Gmail/Slack/Zoom/WebEx/Teams feed as the next person. But when I was at the office I was mentally and physically “at work,” and when I was at home, I experienced work as an interruption in my home life.

That all went out the window when the lockdowns began.

Read more: IT, Work-from-Home and the New Workday

The Coronavirus Outbreak and Your Business Continuity and Disaster Recovery Plans

Coronavirus and Business Continuity PlanningBy Stephen McGrady

Last year if a customer sent you a Business Continuity Plan questionnaire asking what your plans were for responding to a pandemic, your response might have been, “Why are we even being asked about this? What difference does it make?” Your disaster planning was most likely focused on events that appeared to have a reasonable probability of taking place: earthquakes, fires, floods, key suppliers going out of business, labor strikes, etc.

This year, however, the outbreak of the coronavirus known as COVID-19 has changed all this. Between wide-spread quarantines and shut-downs in China, supply chain disruptions, trade show cancellations, stock market swoons and panicked calls from your elderly parents, it’s painfully obvious that you also need to have a plan for addressing pandemics.

As of this writing the outbreak of COVID-19 is far from contained. How might it impact your business?

Read more: The Coronavirus Outbreak and Your Business Continuity and Disaster Recovery Plans

Want to Really Add Value? Move IT Closer to the Business! Part 2: Internal Practices

Move IT Closer to Business Internal PracticesBy David Philippou

Day after day your IT team keeps the systems running. Everything is secure. There are no outages. Tickets get addressed promptly. The entire system operates exactly as it should, every day.

While you think your group should be up for “Department of the Year,” the rest of the company hasn’t even noticed your good work. Why? Because these things are all expected. As far as they’re concerned, you’re just “keeping the lights on.” And who ever notices that?

Read more: Want to Really Add Value? Move IT Closer to the Business! Part 2: Internal Practices

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