- Published: Wednesday, October 08, 2014 08:00
By David Haedtler
I've seen it happen many times in the IT world. There's a project to implement a supposedly simple software upgrade, such as Microsoft Office, and the IT people only see it as a technical change. Sure, the screen will be a little different on the new version than on the old, but who cares? It's still Office. They'll get used to it.
Then changes are made, the migration is completed and everything goes to hell in a hand basket. As it turns out, lots of people – including some very important people within the organization – did care about a particular menu or command that no longer exists. And lots of people are moaning and groaning about their decreased productivity because the new system is so confusing and different.