Introduction to the Outsourcing Lifecycle

Introduction to the outsourcing lifecycleBy Jeff Richards
Managing Partner

Regardless of what services you wish to outsource – Manufacturing, Data Center, Applications Management, Call Center, Business Process or Supply Chain – there are multiple ways to approach your outsourcing journey. As with any significant transformation of your business model, it is always best to follow an organized and methodical approach. The exact approach you choose will be determined by many things, including:

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The 7 Classic Outsourcing Mistakes

The 7 Classic Outsourcing MistakesBy Jeff Richards
Managing Partner

It is an unfortunate reality that most outsourcing deals fail to reach their true potential. Over the course of assisting many clients with outsourcing, we have found that the following seven things, either alone or in combination, are the major causes of dissatisfaction with outsourcing:

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The Global Sourcing Matrix

The Global Sourcing MatrixBy Jeff Richards
Managing Partner

Thanks to the wonders of technology and transportation, today many (if not most) business processes can be performed almost anywhere in the world. As a result, your organization has countless options for global sourcing – so much so that analyzing all of the options can be challenging.

To assist you in this area, CIOPS has developed a matrix that serves as a succinct strategic framework for illustrating your global sourcing alternatives. Here’s what you need to know…

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