- Published: Thursday, March 05, 2020 07:00
By David Philippou
Day after day your IT team keeps the systems running. Everything is secure. There are no outages. Tickets get addressed promptly. The entire system operates exactly as it should, every day.
While you think your group should be up for “Department of the Year,” the rest of the company hasn’t even noticed your good work. Why? Because these things are all expected. As far as they’re concerned, you’re just “keeping the lights on.” And who ever notices that?