- Published: Wednesday, October 29, 2014 08:00
By Paul Hoekstra
As an IT executive and consultant I've seen firsthand that many IT organizations are struggling to deliver relevant services to the business. There's a misalignment between what the CIO is trying to do and what his or her counterparts in sales, customer service, finance, human resources, etc. are trying to do. And what I've seen is that this absence of business / IT alignment often stems from the IT group not having the people or approach to understand the business from an operational point of view.
As a result, I often see situations where, for example, the HR Director goes directly to a cloud provider and simply buys a solution – reducing the IT department's involvement to just doing a security check and integrating the solution for the login. This diminishes the value of IT as an organization, which in turn leads to inefficiencies and ineffectiveness across the entire business.